Upon receipt of your order from The Official Mark A Gilchrist Store, please inspect all contents to confirm you have received the correct items and that there are no damages. Though we take the greatest care in packing and shipping your items to insure that they arrive in pristine condition, damage during shipment can occur.

In the event that you receive an incorrect or damaged item from our store please contact us via e-mail at within forty-eight (48) hours of receipt and be sure to save all of the packing material. Any item that is to be replaced must first be returned to The Official Mark A Gilchrist Store at the address provided you at the time of your email. We ask that no additional damage be made to the item when it is returned (i.e. bending, folding, etc).

Please be advised that some items are available in such limited quantities that replacements may not be possible. Such cases will be handled on an individual basis.